Infographic - Security concerns and solutions for e-commerce businesses


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To counter the intensifying threats from malicious bots and cyber attacks, merchants must have a strong security solution for ecommerce business. Tata Tele Business Services offers managed ecommerce security solutions, including DDoS mitigation and Unified Threat Management to keep online businesses safe and operational. We secure ecommerce transactions and help our clients instantly prevent any intrusion that can disrupt their processes

Security concerns and solutions for e-commerce businesses

As per Global Dots’ Bad Bot Landscape in 2018, 37.9% of the traffic on any website comprised bots injected by hackers. A bot is a computer program that automates interactions and tasks over the internet.

As per the web traffic patterns, humans comprise 62% of internet traffic whilst good bots represent 18% and malicious bots about 20% of internet traffic.

Bots can be valuable tools for webmasters, but malicious variants are a constant threat to online services. In general, bots can be broken down into two categories i.e. Good Bots and Bad Bots. Malicious Bots (also known as bad bots) are the real enemy of businesses with a significant online presence as they can disrupt service, steal valuable data and perform fraudulent activities. To ensure cybersecurity, businesses should be wary of the bad bot’s army encroaching their portal.

Difference Between Good Bots & Malicious Bots:

  • Good BOTS: Good bots help in monitoring website health, aggregate data, perform online transitions, interact with users as chatbots and much more. They perform useful tasks that aren’t detrimental to a user’s experience on the internet. The types of good bots include search engine bots, site monitoring bots, commercial bots, feed bots, personal assistant bots and much more. Web properties need to make sure that they are not blocking good bots as they attempt to filter out malicious bot traffic. For example, if search engine web crawler bots get blocked, a website can’t show up in search results.

  • Malicious BOTS: Malicious bots, as the name suggests, can steal valuable business data, launch DDoS attacks, post phishing links and spams in comments, damage online reputation, and perform web scraping. They can break into user accounts and submit junk data through online forms. The types of bad bots include credential stuffing bots, content scraping bots, spambots, click fraud bots, etc.

Bot traffic pattern change in line with the popularity of a given website. As per Bad Bots Landscape report in 2018, the ratio of malicious bots to good bots is mentioned below:

Emerging Websites: 0 to 10 daily human visits Small websites: 10 to 1000 daily human visits Medium Websites: 1000 to 10,000 daily human visits Large Websites: 10,000 to 100,000 daily human visits
Malicious Bots 54.8% 34% 45.5% 60%
Good Bots 45.2% 66% 54.5% 40%

Most Common Attacks on E-commerce Websites

  • Credit/Debit Card Frauds

  • DDoS or Distributed Denial of Service

  • Man-in-the-middle attacks

  • Malware Injections

  • Phishing scams

  • Back Door Attacks

  • Repudiation Attacks

  • Spoofing Attacks

  • Replay Attacks

Top Signs Signifying Bot Problem:

  • Site goes down frequently.

  • Traffic report on google analytics changes significantly on filtering out crawlers.

  • Site content gets plagiarised elsewhere on the Internet.

Every industry has its bad bot problems and ecosystem of bot operators. The top five industries with malicious bot traffic are Financial – 42.2%, Ticketing – 39.3%, Education – 37.9%, IT & ITES – 34.4%, and Marketing & Advertising – 33.3%. It has been reported that financial services companies have the highest percentage of bad bots, followed by ticketing, education, IT & ITES, marketing, and advertising companies.

Nowadays, malicious bots cover more than half of the web traffic, it is quintessential for enterprises to protect their website by implementing effective security solutions.

Security Solutions for E-commerce Websites:

  • Use Secure HTTPS:// hosting: Get SSL authentication for web and data protection.

  • Do not store sensitive customer data: Keeping customer card/bank details on server carried a risk of alluring cyber thieves.

  • Use Unified Threat Management Solutions: Ensure intrusion detection and prevention; automatically remove malware.

  • Deploy DDoS Protection: Identify and prevent bad bots on the website.

  • Back-up Your Data: Always stress on backing-up the valuable data and ensure that it is accessed only by authorized users.

  • Set-up automatic alerts for suspicious activities: Deploy alerts for suspicious activities/multiple purchases for the same account through different payment methods.

To counter the intensifying threats from malicious bots and cyber-attacks, merchants must have a strong security solution for e-commerce business. Tata Tele Business Services offers managed eCommerce security solutions, including DDoS mitigation and Unified Threat Management to keep online businesses safe and operational.

  • DDoS: The DDoS detection and mitigation service by TTBS allows the actual traffic of the businesses to reach them without any hassle. By detecting anomalies in the flow of traffic, it secures network from all possible DDoS attacks to ensure security and reliability of the network within an enterprise.

  • vUTM: The Virtual Unified Threat Management (vUTM) solutions by TTBS integrates critical security functions including firewall, intrusion detection and prevention, anti-virus and web content.

The security solutions by Tata Tele Business Services minimize security administration overheads and optimize existing IT infrastructure and resources. We also assure protection through our performance-based SLAs and provide round the clock service support by certified security professionals.

We secure e-commerce transactions and help our clients instantly prevent any intrusion that can disrupt their processes.


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