Interaction between businesses and customers has changed dramatically. Dwindling attention spans and short public memory are challenges for every business. With competition at an all-time high, businesses must discover effective ways of marketing their offerings to customers. Investing in the right marketing solutions is very important for businesses to reach the pinnacle of success. Marketing solutions help customers to directly connect with businesses and vice versa, provide relevant feedback, capture caller data, and efficiently offer better customer experience.
Marketing solutions offered by Tata Tele Business Services are a readily available infrastructure to maximize customer reach and enhance customer satisfaction. The marketing solutions by Tata Tele Business Services connect businesses across diverse geographies, fill communication gaps, and allow them to make informed decisions to garner better opportunities.
Let’s have a look at the marketing solutions offered by Tata Tele Business Services:
- Toll-Free Services: Customers can reach out to organizations via Toll Services which can be used by both businesses and service providers. The toll-free services by Tata Tele Business Services are provided on a state-of-the-art and intelligent network platform to assure a good customer experience. The services come in flexible subscription options, manage call routing in real-time, and provide detailed call analysis reports.
- Call Register Services (CRS): Businesses can get instant feedback on specific business requirements and capture caller information for future use via caller register services. Call Register Services by Tata Tele Business Services will help them capture caller information in real-time through a user-friendly interface. It can be used for brand-surveys, lead generation, verifications, televoting, poll, and feedback.
- SMS Solutions: Effective contact with customers is possible via SMS Solutions. SMS solutions by Tata Tele Business Services ensure bulk messaging with features such as – enhanced data security, customization, 24-hour support, transparent billing. The billing platform ensures that charges are applicable only to the delivery of the message to the customer’s handset.
- Hosted IVR: Customer experience can be managed without software and hardware investment via Hosted IVR services which benefit businesses by assuring - low TCO (Total Cost of Ownership), low IT spends, call monitoring and analysis, and fully customizable IVR. Businesses can make big savings due to no investment in IT management, use of centralized hosting and transfer of calls over the internet. They can also design their own IVR processes through the on-demand and self-help IVR designer.
The marketing solutions offered by Tata Tele Business Services ensure that enterprises can establish higher service standards. With Tata Tele Business Services, enterprises get 24x7 monitoring by Network Operating Centre and all-round support.