With enterprise increasingly going digital, there is a need for them to engage with customers on a personal level. Live Chat is one of the latest and most powerful trends in customer support that helps businesses to achieve multiple business goals, improve conversions, and drive customer satisfaction. Most customers' challenges get resolved within the first 42 seconds via LIVE chat. 73% of customer satisfaction comes from websites that offer Live Chat and 63% of customers tend to return to the website if it offers Live Chat functionality. It helps in reducing the sales cycle and useful for offering segmented service to high-value customers.
Live Chat from Tata Tele Business Services with technology powered by TCS iON enables organizations to connect with their web visitors in real-time for lead generation and customer support.
Live Chat by Tata Tele Business Services lets your business:
- Instantly connect with customers: Customers sometimes need help in mid-purchase online. Online consumers are likely to abandon their purchase if they can’t find answers to their questions. By instantly connecting with the customers at the point when assistance is needed, companies can significantly increase conversion rates and average order values. Customers don’t have to dial to a number or go through a lengthy procedure to seek the help of the concerned person.
- Resolve customer challenges: Businesses can simply build a sustainable business base by enhancing their customer service. This can be done by resolving the challenges faced by online customers while engaging with a product or service. Live Chat can help businesses to resolve the issues in real-time and generate the satisfaction level of the customers. It will save their time from lengthy back and forth and resolve issues in one session.
- Optimize customer service costs: With Live Chat, businesses can channelize queries to the right teams, record every customer interaction and send the chat transcript to offline helpdesk. It helps enterprises to optimize their customer service with additional chat statistics, manages the leads better and engage customers in a cost-effective manner.
Live Chat solution offered by Tata Tele Business Services is a simple-to-configure solution that enables businesses to support existing clients and partners and engage with prospective customers. Customer experience is a major driver for business growth and brand value. Build lasting relationships and enhance customer service efficiency with LIVE Chat for your business.