With business costs on the rise and infrastructure turning obsolete on a daily basis, businesses are now embracing cloud-based technologies at a more rapid pace. Gone are the days when businesses used to make big investments in IT infrastructure to offer the best experience to the customers. With the progression of time, enterprises have started deploying cloud-based solutions as they offer a realistic way out. HIVR – Hosted Interactive Voice Response is one such solution that has been making cloud-based telephony accessible to all.
HIVR by Tata Tele Business Services provides a hosted platform that significantly reduces turnaround time required to set-up the customer experience business process, as all the necessary infrastructure is available and ready to use.
Let’s understand how HIVR by Tata Tele Business Services lets businesses overcome communication obstacles with customers and stakeholders:
- Low TCO (Total Costs of Ownership) – With Hosted IVR solution by Tata Tele Business Services, businesses no need to worry about hardware and software infrastructure investment required for seamless customer experience. This comprehensive solution is completely hosted by the service provider. Simple and effective, it significantly reduces costs and increases efficiency within any company.
- Low Costs – No investment in IT management, use of centralized hosting, transfer of calls over the internet. It reduces operational costs by replacing a receptionist or a customer service agent who answers or directs calls.
- Real-Time Updates – A cloud-based telephony provides real-time monitoring and analysis of call traffic.
A Hosted Interactive Voice Response (HIVR) system lets your business embrace the best that cloud-based telephony has to offer. This solution helps you compete with other businesses with deeper pockets, state-of-the-art infrastructure, and a loyal customer base. The best part of this service is zero investment in infrastructure, zero software costs, easily customizable IVR, and real-time monitoring of calls. One of the best business advantages is that businesses can design their own IVR processes through on-demand, self-help IVR designer. It also assures easy integration with the existing back-end systems, including CRM, database applications through web-based APIs.
So why not embrace the best that cloud-based telephony has to offer? Invest in Hosted IVR by Tata Tele Business Services and improve customer experience with automated call interactivity.