India’s first enterprise customer

We have set tough benchmarks so our customers get exceptional service.

Through a path breaking, first-of-its-kind initiative, Tata Tele Business Services introduces the Enterprise Customer Commitment. With this commitment, we guarantee to provide exceptional levels of service that are measurable against benchmarks that we have set for ourselves. Our aim is to ensure that our customers are not just satisfied, but delighted too.

Features

Access

You have 24x7 access to our helpline through our toll free customer care number.

Ensure all calls are answered promptly

Your call made to the customer care centre will be picked up within 10 seconds, 95% of the time.

Respond to emails promptly

In case you write to us via email, we shall respond within 2 working hours, 95% of the time.

Provide means to track complaint along with resolution time frame

For your complaint you will get a Unique Complaint Number (UCN) along with the expected turnaround time for resolution. You can track the status of your complaint using your UCN.

Restore service at the earliest

For your Wireline and Wireless products:
  • Critical service outages will be restored within 4 hours, 95% of the time.
  • Major service outages will be restored within 5 hours, 90% of the time.
  • Minor service deviations will be addressed within 6 hours of raising complaint.
  • In case of delays beyond the above timelines, Tata Tele Business Services will provide regular updates on the status of restoration.
For your Wireline products:
  • Other complaints and requests will be handled within 48 hours.
  • Tata Tele Business Services will also provide Reason for Outage (RFO) within 48 hours of closure of the complaint and a detailed Root Cause Analysis (RCA) of the problem encountered within 5 working days, on request.

New Enquiries:
1800 266 1800

Service/Technical Enquiries:
1800 266 1515