Forces Driving Enterprise Mobility, a report from Cognizant, observes increased use of mobility by both consumers and employees as encouraging factors for early movers across many industries to adopt mobility to drive enhanced consumer satisfaction and employee productivity. These early adopters consider it as a transformative technology that offers significant business benefits and can be leveraged for gaining competitive advantage.
With ‘consumerisation’ of IT, mobile device usage has put individuals at the forefront. Swift communication with customers via a mobile by the workforce makes data available real-time to provide better service to customers, thus driving business agility. Early adopters of mobility include the airline and hospitality industries which have allowed direct customer interface, empowered the customer to be at the helm of decision making. Even sectors like financial services and healthcare are benefiting immensely from enterprise mobility. Other sectors are observing the benefits early adopters have derived before deploying mobility as an integral part of their competitive strategy.
Digitalworkplacegroup.com, the consultants specialising intranet and digital workspaces list the following as top ten benefits of enterprise mobility:
- Access data in context
- Capture data in real time
- Improved user experience
- Personal ownership of devices
- System independence
- In-built camera
In part 2 of this blog, we’ll discuss about the various solutions on offer for enterprise mobility and challenges associated.