Software company overhauls customer service with a cloud communication setup


Product:

Smartflo

Highlights


Software company overhauls customer service with a cloud communication setup

software company overhauls customer service with a cloud communication setup banner

Overview

The customer is an international software company headquartered in Scottsdale, AZ with 5 offices in India. Their services enable to define the strategic innovation roadmap, build capabilities to keep pace with rapidly changing business environments, fast track development process, and maximize market adoption.

Business Challenge

The customer’s growing business required a smooth customer service system that catered to their distinct client base.

They needed a 24x7 enquiry line accessible through a single phone number. It was also critical for the line to be equipped with call routing and recording facilities.

To protect confidential data, teams required safe and secure access to the system, at anytime and from anywhere to track and supervise calls.

Due to space constraints, all of this had to be achieved without setting up any physical infrastructure.


Tata Tele Business Services Solution

TTBS evaluated the customer’s requirements and proposed commissioning Smartflo:

  • The cloud-based connectivity solution enabled a fully scalable, multi-functional, secure and reliable communication system.
  • The solution provided the client with advanced features like Click2Call services, custom IVRs for missed calls, enabling the same pilot number for both outbound and inbound flow without setting up any physical infrastructure.
  • Toll-Free Service for the enquiry line ensured the customer could be reached by its clients 24x7.
  • The solution facilitated agent call monitoring and tracking, allowing the customer to check productivity, lower call ring time and do more with detailed analytics from the live dashboard.

Business Benefits

  • No ancillary cost as Smartflo solution is entirely cloud-based
  • Enhanced customer experience with 24x7 availability and improved routing options
  • Effortless scalability for any future system upgrades
  • Secure and reliable system with authorised login, IP restrictions, OTP verification and more

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1800 266 1800

Existing Customer:

1800 266 1515
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