The customer’s growing business required a smooth customer service system that catered to their distinct client base.
They needed a 24x7 enquiry line accessible through a single phone number. It was also critical for the line to be equipped with call routing and recording facilities.
To protect confidential data, teams required safe and secure access to the system, at anytime and from anywhere to track and supervise calls.
Due to space constraints, all of this had to be achieved without setting up any physical infrastructure.