McFadyen Consulting has 8 oﬃces spread across the US, Brazil, and India. McFadyen was using diﬀerent platforms for international calls, while a PRI line was being used for calls within India. A 3rd party application was used for conference bridge services. The diversiﬁed platforms made it diﬃcult to manage and the cost of operation was also high.
Tata Tele Business Services provided last mile support to MPLS, and also provided Internet Leased Lines and domestic SIP Trunks in Kochi (Cochin) and Thiruvananthapuram (Trivandrum) that integrated PSTN dialing to client communication servers and Polycom conference system. Employees appreciated its ease of use and simplicity which led to improved productivity and enhanced team collaboration.
The client beneﬁtted greatly from digital transformation brought in greater employee satisfaction, enhanced team collaboration and infrastructure optimization thanks to the seamless data connectivity oﬀered by Tata Tele Business Services.