SIP Trunk Service for Mcfayden Solutions

Challenge

McFadyen Consulting has 8 offices spread across the US, Brazil, and India. McFadyen was using different platforms for international calls, while a PRI line was being used for calls within India. A 3rd party application was used for conference bridge services. The diversified platforms made it difficult to manage and the cost of operation was also high.

Solution

Tata Tele Business Services provided last mile support to MPLS, and also provided Internet Leased Lines and domestic SIP Trunks in Kochi (Cochin) and Thiruvananthapuram (Trivandrum) that integrated PSTN dialing to client communication servers and Polycom conference system. Employees appreciated its ease of use and simplicity which led to improved productivity and enhanced team collaboration.

Benefits

The client benefitted greatly from digital transformation brought in greater employee satisfaction, enhanced team collaboration and infrastructure optimization thanks to the seamless data connectivity offered by Tata Tele Business Services.