Case Study - SIP Trunk Service for Mcfayden Solutions
Challenge
McFadyen Consulting has 8 offices spread across the US, Brazil, and India. McFadyen was using different platforms for international calls, while a PRI line was being used for calls within India. A 3rd party application was used for conference bridge services. The diversified platforms made it difficult to manage and the cost of operation was also high.
Solution
Tata Tele Business Services provided last mile support to MPLS, and also provided Internet Leased Lines and domestic SIP Trunks in Kochi (Cochin) and Thiruvananthapuram (Trivandrum) that integrated PSTN dialing to client communication servers and Polycom conference system. Employees appreciated its ease of use and simplicity which led to improved productivity and enhanced team collaboration.
Benefits
The client benefitted greatly from digital transformation brought in greater employee satisfaction, enhanced team collaboration and infrastructure optimization thanks to the seamless data connectivity offered by Tata Tele Business Services.
Product
SIP Trunk
Our industry first SLA backed Session Initiation Protocol (SIP) Trunk is an advanced Voice Connectivity product, with the best in class IP solution. It replaces traditional multiple fixed PSTN lines with a single physical link that can support upto 1500 simultaneous calls. Scaling up and down call capacity on our SIP Trunk is very easy, quick and can be done in multiples of 10 channels. Our SIP Trunk reduces the cost of multiple lines, maintenance, as well as hardware requirements for multiple PRI ports. Enterprises can opt for our SIP Trunk solution to overcome issues related to scalability, maintenance and convergence. This innovative, best in class SIP Trunk Services has won industry awards and offers easy integration with other IP technology platforms. Our unmatched SLA offering includes : Network service availability of 99.5%, a complaint MTTR( Mean time to resolve) of 4 hours and service credits in case of commitment breach.
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