Seamless connectivity and application performance facilitated for Pune based IT/ITES BPO


Product

Smart VPN

Highlights

Seamless connectivity and application performance facilitated for BPO

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Overview

The customer is a Pune-based IT and ITES BPO solutions provider for USA, India and global markets. They provide high-end industry-specific technology and analytics-enabled solutions.

Challenge

The customer was looking for centrally managed and monitored connectivity between six offices in different locations across India. They sought a single service provider who would provide reliable and secure connectivity between their offices.

The customer also wanted a single ILL connection across all the locations, better SLA and excellent latency with minimal packet loss.

The solution from the service provider must eschew complex configurations and infrastructure; it had to address performance and productive challenges and ensure better network uptime.

Solution

Using their considerable sector expertise, TTBS provided the customer with five MPLS links with fiber technology across the six locations.

We provided the customer with fully Managed Services. All six locations came under a single service provider. The MPLS solution ensured better SLA with good latency and also minimised packet loss and jitter. This, in turn, increased application performance.

Business Benefits

  • Single service provider: All the customer locations came under one single service provider.
  • Increased productivity: The centralised management of ILL and firewall ensured better productivity.
  • Cost-effective solution: The provided solution allowed the customer to cut out any hardware and maintenance costs.
  • Fully Managed Services: Under TTBS’ Managed Services set up 24x6x365 single point of contact was available to address any issues that might arise.
  • Better application performance: The application performance also improved with the provided solution.

Solution Architecture:


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