The customer has a core banking setup hosted on their data center centrally and all branches are required to connect to the setup. The core banking services include mortgages, deposits, loan and credit processing capabilities, with interfaces to general ledger systems, and reporting tools. The Co-operative bank makes these services available to its customers across multiple channels like ATMs, Internet banking, mobile banking, and branches.
The customer’s business has grown tremendously and transformed itself from only a deposits taking and loan providing system to an institution which provides an entire gamut of products and services under a wide umbrella.
Key Challenges faced by the customer:
- To provide seamless connectivity to entire team spread across branches.
- Seamless availability of the core banking solution to its customers
- Requirement for Operational Efficiency to provide Personal banking, Corporate banking, and International banking solutions to its customers.
- Requirement for more resilient bandwidth at all locations.