Seamless availability of the core Banking Solution across multiple channels with TTBS Smart Connectivity Solutions


Product:

Smart VPN , Leased Line , PRI

Highlights

Seamless availability of the core Banking Solution across multiple channels with TTBS Smart Connectivity Solutions

seamless availability of the core banking banner

Overview

The customer is a leading co-operative bank continuing its growth path since its inception in 1978. As the bank expanded, its customers expanded their businesses. Few started doing business with entities outside India. Realizing their banking need, bank applied for AUTHORISED DEALER license to RBI to enable it to offer a full range of FOREX facilities. 2012 saw the bank launching VISA - INTERNATIONAL DEBIT CARD which enabled its customers to use the card on ATMs or shops anywhere in the world. To support this ambitious growth plan, the bank needed a strong technological backbone with scalable architecture. The entire core banking implementation life-cycle & Change Management was completely managed by the bank’s own Technology team without involving any consultant/system integrator. This is perhaps another first in the entire banking industry.

The bank now holds 103 branches pan India with 1400+ team size delivering seamless customer experience.

Business Challenge

The customer has a core banking setup hosted on their data center centrally and all branches are required to connect to the setup. The core banking services include mortgages, deposits, loan and credit processing capabilities, with interfaces to general ledger systems, and reporting tools. The Co-operative bank makes these services available to its customers across multiple channels like ATMs, Internet banking, mobile banking, and branches.

The customer’s business has grown tremendously and transformed itself from only a deposits taking and loan providing system to an institution which provides an entire gamut of products and services under a wide umbrella.

Key Challenges faced by the customer:

  • To provide seamless connectivity to entire team spread across branches.
  • Seamless availability of the core banking solution to its customers
  • Requirement for Operational Efficiency to provide Personal banking, Corporate banking, and International banking solutions to its customers.
  • Requirement for more resilient bandwidth at all locations.

Tata Tele Business Services Solution

The bank has multiple branches geographically spread across the country and TTBS Smart Connectivity Solutions link them together securely

  • Secure MPLS network for bank to prioritize and set-up highly efficient routes for customer traffic, get assured of a high QoS and benefit from any-to-any connectivity.
  • Multiple PRI lines facilitating concurrent transmission of voice as well as data traffic over the dedicated line with the flexibility of using multiple channels at the same time.
  • High Speed Internet Leased Line connectivity for business efficiency

Business Benefits

TTBS intelligent connectivity solution to the bank gave them an edge in the industry with benefits including:

    Greater Customer Satisfaction:

  • The entire range of banking products including savings, deposit accounts etc. are now available from any location.
  • Accessibility through multiple channels, including mobile banking and web.

Operational Efficiency:

  • Accurate, timely and actionable information about customer relations
  • Single view between bank and customers
  • Easy ability to introduce new financial products and manage changes in existing products.
  • Seamless merging of back-office data and self-service operations

Increased Customer Base

The availability of real time transactions, and entire portfolio of financial products available through internet and mobile banking has helped increase customer base.


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