Reputed Coaching Academy benefits from seamless Customer Service


Product

Hosted IVR

Highlights

Reputed Coaching Academy benefits from seamless Customer Service

reputed coaching academy benefits from seamless customer service

Overview

The customer is a well-known coaching institute in Rajasthan, catering to students aspiring for competitive tutoring in SSC, NDA and many such exams.

Business Challenge

The customer was looking for a Pan-India single-number solution for inbound (IB) and outbound (OB) calls. They were facing issues in the effective management of their vast customer database and multiple numbers. They were looking for a service provider who could offer scalable solutions for voice, data and managed services. The challenge lay in creating a cost-effective solution that would also be easy to scale up. 


Tata Tele Business Services Solution

  • TTBS proposed Hosted Interactive Voice Response (HIVR) as a solution to streamline their inbound and outbound calls. 
  • With one SIP board number for incoming calls and one for outgoing calls, the callers would find it easy to access the requisite information. 
  • Also included was a single portal or Graphical User Interface (GUI) reporting for both IB & OB. 
  • We created a system that could easily be scalable as the customer’s business needs evolved and grew. 
  • We also facilitated a support team that worked 24x7 to handle customer queries.

Business Benefits

  • Reduced costs on account of a single service provider & a dedicated support team
  • Efficient management of calls due to ease in accessibility through one number for incoming and outgoing calls
  • Centralised database enabling the customer to see call data records (CDR) on a single platform

Call Call

New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
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