Pharma manufacturer deploys secure cloud contact system to increase leads


Product:

Smartflo

Highlights


Pharma manufacturer deploys secure cloud contact system to increase leads

pharma manufacturer deploys secure cloud contact system to increase leads banner

Overview

The customer develops traditional medicines to combat modern ailments and lifestyle diseases. Dedicated to the holistic wellbeing of all, the customer has worked actively to disseminate health advisories among the public regarding COVID-19.

Business Challenge

Owing to a rapidly rising demand for healthcare and medicine, the customer wanted to set up a 24x7 enquiry line to serve its clients.

To manage and monitor incoming calls, the line needed call routing and recording options.

Also, the customer required a fool-proof security system that facilitated secure access from anywhere and at any time.

Due to space constraints, the solution was to be constructed without investing in physical infrastructure.


Tata Tele Business Services Solution

Based on the customer’s requirements, TTBS recommended Smartflo with the following setup:

  • The TTBS Smartflo solution commissioned a fully scalable, multi-functional, secure and reliable connectivity system.
  • The solution seamlessly deployed the necessary functionalities of a contact centre via cloud connectivity.
  • The bespoke access controls enabled the client to use the system anytime and from anywhere securely.
  • The Toll-Free Service number provided uninhibited and uninterrupted access to the customer’s contact centre 24x7.

Business Benefits

  • Zero maintenance cost due to complete cloud solution
  • Enhanced customer experience with 24x7 availability and improved routing options
  • Increased client leads and enquires
  • Anytime and anywhere access, with added cloud security

Call Call

New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
Call Form Enquire