Matrimonial business finds its perfect match in a toll-free solution for maximised customer reach


Highlights


Matrimonial business finds its perfect match in a toll-free solution for maximised customer reach

matrimonial business finds its perfect match in a toll free solution for maximised customer reach

Business Challenge

With a platform that offers hyper-personalised services, the customer’s client servicing teams required an efficient setup to attend to a large volume of queries.

Due to the geographically varied client base, it was essential to be available on call 24/7, warranting easy routing options.

Finally, the helpline number needed to be a single, unique and easy to remember for marketing reasons.


Tata Tele Business Services Solution

  • With the TTBS Toll-Free Service, the customer enabled its clients to reach out to them at no cost.
  • The Toll-Free Service facilitated a unique number that was accessible across operators, pan-India.
  • The TTBS team enabled a user-friendly web interface that made call routing, attending to new queries and providing satisfactory client services possible.
  • The solution enabled features such as real-time geography-based routing, load balancing, secure routing via PIN, as well as whitelisting and blacklisting.
  • The implemented solution generated regular reports detailing the number of calls received per day, account-based reports, including call history and duration.

Business Benefits

  • Easy call routing options ensured seamless customer service
  • 24/7 availability of customer service agents
  • Regular reports generated for dynamic future planning and scalability

Call Call

New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
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