Software Company Case Study: Managed Hosting for a software company - Tata Tele Business Services

Managed Hosting for a software company


Product

Managed Hosting

Highlights

Enhancing global application speed, security, availability and performance

Managed Hosting for a software company

Challenge

The customer’s applications, originally hosted in-house, suffered from low bandwidth and data transfer delays. With lags exceeding 8 to 10 seconds, the customer was failing to meet their goals. The customer needed reliable network management as a central part of its business solutions for corporate library management. This effort demanded a hosting solution that could provide resilience, security and bandwidth, as well as power backup and 24x7 management across a global network. Also, these capabilities needed to be delivered in a cost-effective package that could be extended to all their customers.

Solution

Our Managed Storage and Hosting Solution met the customer’s immediate requirements and established a future roadmap for global expansion. With a local data centre in Stratford, UK, we provided 24x7 monitoring and management from the central Managed Services Operating Centre based in Chennai, India. The data centre infrastructure ensured the customer had backup and disaster recovery capabilities through firewalls, switching and state-of-the-art storage. The solution also provided:

  • World-class data centre operations with physical security, CCTV and managed care environment
  • Reliable IT Infrastructure Library (ITIL) framework
  • Access to a secure web portal for monitoring and reporting

Benefits

Our solution provided the customer market reach across a global platform. The benefits included-

  • Freeing up in-house data centre resources to ensure focus on development and internal operations
  • Improved customer service through our technical expertise and operational excellence
  • Meeting regulatory compliance through the latest patch updates
  • Scalable and flexible growth opportunities designed to fit specific needs

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