Loyalty program solutions agency deploys a toll-free service for higher business reach


Highlights


Loyalty program solutions agency deploys a toll-free service for higher business reach

loyalty program solutions agency deploys a toll free service for higher business reach

Business Challenge

In recent times, the customer experienced an unexpected surge in demand, leading to a significant increase in call volumes.

To handle the sudden spike and regular inquiries, the customer required a connectivity solution that efficiently dealt with the high volume of calls.

The new solution needed efficient management options like call routing, daily reports and analytics to plan future strategies and marketing initiatives.


Tata Tele Business Services Solution

After reviewing the customer’s requirements, the TTBS solution architect implemented the following solution:

  • TTBS upgraded the customer’s existing Toll-free service and integrated a user-friendly web interface for managing call routing based on geography, time and day.
  • The solution enabled load balancing, real-time routing. and secure routing via PIN, whitelisting as well as blacklisting.
  • With a customisable dashboard, the customer could view detailed reports and call data as per their requirement.

Business Benefits

  • Smart enquiry management with call routing options
  • Increased call handling capacity
  • Fully scalable infrastructure ensuring future-ready operations
  • Business intelligence via detailed call reports for enhanced business outcomes

Call Call

New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
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