BFSI - Banking


Product

SIP Trunk

Highlights

Secure IP based voice connectivity and Toll free service

kolkata based bank achieves improved call quality and management thumb

Overview

The customer is a banking & financial services company headquartered in Kolkata, West Bengal.

Challenge

The customer was looking for a cost-effective, IP-based domestic voice solution. The solution needed to be reliable, scalable, and allow to be integrated with the auto-dialer They required a total of 200 channels and Port-based redundancy; in case of any drop, the total traffic should migrate to the other port.

They were also looking for a TFN number for incoming calls. Calls would be routed to two call centers in Kolkata and Indore, having state-based routing with load balancing. State-based routing was a challenge for IP-PBX.

The customer dealt with large call volumes, and the existing PRI connection was not reliable as it was delivered on copper. The high cost of infrastructure made the upgrading prohibitive.

Solution

  • TTL delivered 200 SIP channels each at Kolkata and Indore.
  • Auto-redundancy was configured via a pilot number.
  • Shared dialer configuration with auto fall back was provided.
  • State-based routing was configured via i-Serve portal.
  • Call landed in two different call centers via load balancing.

Business Benefits

  • TTL was the first service provider who offered SLA on TFN.
  • Integrated TFN and SIP solutions
  • Reduced dependency on multiple SPS
  • Shifted from PSTN to IP PSTN
  • Better voice quality over calls

Solution Architecture:


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New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
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