Our team identified Direct Inward System Access (DISA) as the best solution for the customer’s unique requirements since it enables accessing the company’s phone system from external sources. This feature allows users on a mobile device, for instance, to connect to the company line for checking voicemail, placing calls, dialling extensions, and more.
It works by prompting users to:
1. Dial an applicable number (this can be the company’s regular business number, or a unique number assigned specifically for this purpose).
2. Dial a special feature code (strongly recommended), which will then prompt the user to enter a unique PIN code.
After entering these credentials, the user has access to the customer’s system almost as if they were at their desk. For example, if an employee needed to contact a client when away from the office, they can dial the unique number, enter the feature code (#XXXXX), enter the PIN (XXXXX), and proceed to place a call. This way, the client will not view the employee’s personal contact information, but instead the official company information.
With work-from-home becoming increasingly common due to the pandemic, this system becomes pivotal.