India’s largest Manning firm partners with Tata Tele Business Services to Bring in Business Continuity during pandemic.

The customer is India's largest manning firm providing highly skilled and trained personnel for cruise ship operations worldwide. Presently, the customer administers more than 22000 Indian personnel on more than 95 cruise ships like P&O Cruises, Princess Cruises, Cunard Line, P&O Cruises Australia, Costa Cruises, Holland America Line, Seabourn and Carnival Cruise Line, which means that they bring to India the best cruise ship jobs in the world.

Their endeavor is to place the right person on board for the right job at the right time. Apart from all HR related functions, they also offer training solutions and payroll administration for multiple brands.

The customer’s business model is providing crew lifecycle management service including recruitment, HR process, payroll etc. for over 10+ Organizations across the globe supported by 150+ internal team members.

The crew members are based out of India as well as other locations globally focused on UK and US. Their online portal has already seen over 30,000 applicants registering and applying for onboard jobs!

Key Challenges faced by the customer:

• Provide seamless corporate network connectivity to entire team even during lockdown.
• Address requirement for international calling for crew recruitment.
• Improving operational efficiency to manage large amount of incoming and outgoing calls for crew placements.

Solutions to assure Business Continuity and aid business scalability and growth.

• The customer has all servers located in Netmagic datacenter, there was P2P connection of 200 MBPS provided between locations and the corporate network was required to be connected over the P2P link.
• PRI connectivity for communication with the crew members for both inbound and outbound calls.
• Package specifically activated for international calling to UK and US
• The PRI lines used for other applications by the call center for remote connectivity during lockdown.

Assured Business Continuity even during lock down: In the adverse situations of Covid wherein the teams were unable to travel, TTBS solutions acted as a great VCP (Virtual Control Program) to run business as usual.

Aided Business Scalability and Growth: The ultimate combination of speed and security aided business growth. The Smart Internet Leased Line provided benefits of remote accessibility, security, and manageability to the customer.

Maximum Security: Dedicated Internet Leased Line also offered the customer with maximum security.

Assured Availability: Availability of fast and constant connection to access the critical applications, backed by TTBS SLAs, assured high availability to the customers to reach out to their crew for recruitments.