Edu-tech startup achieves business connectivity during lockdown
The customer is a certified edu-tech startup launched in 2020, offering a range of products such as Learn Smart, eSchool ERP, Digi Labs, Edu Port, Digi Connect, Edu Mentor, and Edu Mentor Touch, for educational institutions.
The company was looking for a call centre setup and Internet Leased Line (ILL) connection. They wanted a solution that would allow them to cascade incoming calls to their agents who were working from home. They additionally wanted a single number that would be displayed on inbound calls to their own customers, to enable better agent tracking and boost productivity. They were also keen on better network uptime and Service Level Agreement (SLA).
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