Debt collection agency improves client servicing with a modern connectivity solution


Highlights


Debt collection agency improves client servicing with a modern connectivity solution

digiserv solutions debt collection agency improves client servicing with a modern connectivity solution

Business Challenge

The customer integrates collection, analytics, and legal action for debt collection, which includes traditional collection methods such as tele-calling, field visits along with legal interventions

These teams regularly interact with their clients over voice calls to guide them through the best financial options.

Hence, the customer required a solution that ensured seamless corporate network connectivity for the entire team.

The solution also needed to manage a large volume of outgoing calls and bring about operational efficiency in the process.


Tata Tele Business Services Solution

  • TTBS implemented Primary Rate Interface (PRI) services to provide the customer with seamless connectivity.
  • The solution optimised several applications used by the call centre to enable remote working or work from home situations using PRI.
  • Through a Leased Line, TTBS provided the customer with a dedicated communication channel.
  • The channel facilitated continuous data flow from one point to another at a fixed monthly rate.
  • The SLA-backed PRI line and connection offered enterprise access to a telecom infrastructure that could dynamically adapt to the changing needs of their business.
  • The solution accorded complete security and reliable connectivity.

Business Benefits

  • Enabled remote working capabilities for assured business continuity
  • Aided business scalability and growth ensured future-readiness
  • Improved client servicing with 24x7 availability backed by SLAs
  • Secure connection for added data protection

Call Call

New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
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