BPO provider enhances efficiency with multiple security solutions


Highlights

BPO provider enhances efficiency with multiple security solutions

bpo provider enhances efficiency with multiple security solutions banner

Overview

The customer is a business process management company providing high-quality, agile and cost-effective outsourcing solutions. With in-depth business understanding of various domains, they offer high-caliber solutions for voice, back office, internet marketing, SEO/SMO and blended expertise. Vis-à-vis knowledge process outsourcing (KPO), the customer focuses on process documentation, migrations and transitions, and data management.

Business Challenge

Based in Shimla, the customer was using Internet Leased Line and Firewall from two different service providers. As most of their staff worked remotely, ensuring privacy and security of data and infrastructure was paramount.

The company mandated TTBS with shielding their IT infrastructure from external threats. The key objective being:

  • To protect user devices against new malware, threats and viruses.
  • Combat hidden ransomware in attachments and building an all-in-one solution - with Data Loss Prevention (DLP) and easy-to-use email encryption functionalities to protect sensitive content in outgoing emails
  • Verify users’ identities, gain visibility into every device, and enforce adaptive policies to secure application access.
  • Ensure a safe login and logout process for authenticating employees.

Tata Tele Business Services Solution

A combination of security services implemented to ensure privacy and security of IT infrastructure and data

  • An Endpoint Security solution devised to set policies and safeguard devices against ransomware attacks. This also led to customizing and upgrading of the firm’s prevailing infrastructure.
  • Virtual Firewall Security set up to institute a new protocol within the organisation.
  • OTP-based multifactor authentication, was set up to protects applications and data against unauthorized access due to credential theft by verifying your users’ identities before they access the data.

Business Benefits

  • Simplified policy enforcement based on the company’s dynamic business objectives.
  • Comprehensive data collection, via reports, to track numerous user activities.
  • Streamlined data administration of user login, logout/, and application usage with access provided to each console.
  • Effective management of all services on account of the single-vendor solution

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