Aggregation marketer deploys 360° complete cloud communication suite for secure expansion


Product:

Smartflo

Highlights


Aggregation marketer deploys 360° complete cloud communication suite for secure expansion

aggregation marketer deploys 360 complete cloud communication suite for secure expansion banner

Overview

The customer is one of India's leading digital mobile solutions house, operating in a wide array of target markets. They provide hybrid solutions in mobile marketing as well as wireless technology applications.

Business Challenge

The customer wanted a wholly managed voice broadcast solution defining On-Board Diagnostics (OBD) prompts to dip into customer records before broadcast.

They also needed prompts to be enabled for dual-tone multi-frequency (DTMF) inputs embedded in the OBD prompts.


Tata Tele Business Services Solution

  • By facilitating Smartflo, TTBS  provided the customer with a complete cloud communication suite for all  their hosted communication needs.
  • The solution helped the customer achieve OBD prompts with DTMF inputs with API integration to dip into customer records before broadcast.  
  • We provided a single portal control for two virtual numbers – one each from Bangalore and Ahmedabad to ensure higher take-up rates for their OBDs. 
  • They were also able to instantly create Interactive Voice Responses (IVRs) on the portal, making it easy to create and discard campaigns.

Business Benefits

  • Higher take-up rates for their OBDs while giving unmatched and on-demand scalability 
  • Customisable campaign flows that could be fed back to IVRs as well as portal rights for enriched customer experiences
  • Enterprise-grade security and reliability.  

Call Call

New Customer:

1800 266 1800

Existing Customer:

1800 266 1515
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