In today’s competitive marketplace, businesses need to make sure their customers are given the best experience when dealing with them. This often involves big investments in IT infrastructure. Not all businesses can afford this. Leasing out infrastructure and services can go a long way in helping business. Our Hosted Interactive Voice Response platform can also significantly reduce the turnaround time required to setup the customer experience business process, as all the necessary infrastructure is available and ready to use.
Advantages
Cost effective
Save costs
Real time updates
Features
| Details | Standard | Advanced |
| Number of channels | 10 | 20 |
| Welcome Message | ||
| IVR Level 1 | upto 4 options | upto 10 options |
| IVR Level 2 (upto 10 options) | ||
| Transfer to a group of numbers (upto 3 users / option) | ||
| Call history reports | ||
| Voice recording | 15 days | 30 days |
| Portal to change termination numbers | ||
| Option to upload audio prompts | ||
| Out of Office hours | ||
| Professionally recorded audio prompts | ||
| Voicemail | ||
| Basic API Integration |
Case Studies
Case Study
Financial services firm sets upconstructs a service desk to receive customers’ calls
Financial services firm sets upconstructs a service desk to receive customers’ calls
Case Study
Prominent Fintech company improves in-house productivity with IVR system
Prominent Fintech company improves in-house productivity with IVR system
Case Study
Reputed Coaching Academy benefits from seamless Customer Service
Reputed Coaching Academy benefits from seamless Customer Service
Case Study
Cloud based Hosted Solution - Smart Helpdesk
Cloud based Hosted Solution - Smart Helpdesk
Case Study
Top-Tier Mobile company receives cost-effective, Cloud-based Voice Connectivity Solution
Top-Tier Mobile company receives cost-effective, Cloud-based Voice Connectivity Solution
Case Study
Manufacturing company experiences Enhanced agent Connectivity during lockdown
Manufacturing company experiences Enhanced agent Connectivity during lockdown
