In today’s competitive marketplace, businesses need to make sure their customers are given the best experience when dealing with them. This often involves big investments in IT infrastructure. Not all businesses can afford this. Leasing out infrastructure and services can go a long way in helping business. Our Hosted Interactive Voice Response platform can also significantly reduce the turnaround time required to setup the customer experience business process, as all the necessary infrastructure is available and ready to use.
Advantages
Cost effective
Low total cost of ownership, since hardware is deployed at our data centres
Save costs
No investment in IT management, use of centralised hosting and transfer of calls over the internet
Real time updates
Real-time monitoring and analyzing call traffic using our comprehensive solution
Features
| Details | Standard | Advanced |
| Number of channels | 10 | 20 |
| Welcome Message | ||
| IVR Level 1 | upto 4 options | upto 10 options |
| IVR Level 2 (upto 10 options) | ||
| Transfer to a group of numbers (upto 3 users / option) | ||
| Call history reports | ||
| Voice recording | 15 days | 30 days |
| Portal to change termination numbers | ||
| Option to upload audio prompts | ||
| Out of Office hours | ||
| Professionally recorded audio prompts | ||
| Voicemail | ||
| Basic API Integration |
