The Toll Free equation - Call free vs Call local

The Toll Free equation – Call free vs Call local


The ease of access provided by a toll-free numbers (TFN) to a businesses’ customers, is the prime reason why businesses find it necessary to deploy a TFN solution. In a world where brand clutter forms a part of everyday life, businesses need to strive hard to stay relevant, accessible and maintain top of the mind. Regardless of whether a business is a fortune 500 enterprise or an emerging start-up, there are numerous uses of Toll Free as a unique business tool. But the question is, which toll free number suits your business?

The ease of access provided by a toll-free numbers (TFN) to a businesses’ customers, is the prime reason why businesses find it necessary to deploy a TFN solution. In a world where brand clutter forms a part of everyday life, businesses need to strive hard to stay relevant, accessible and maintain top of the mind. Regardless of whether a business is a fortune 500 enterprise or an emerging start-up, there are numerous uses of Toll Free as a unique business tool. But the question is, which toll free number suits your business?

Call Local (1860)

Call Local numbers are local rate numbers with the prefix of ‘1860’. The calling party bears local call charges while the company being called bears the call transfer cost to the termination point (eg: call-center).

Advantages

Aftersales service/ Technical Help: Companies choose this unique toll free number as a service offering to customers who seek technical help and aftersales service.

The right audience: Since the service is chargeable (local) to the calling party, it only encourages serious enquiries.

Region agnostic: This Toll Free number can be procured from anywhere on a Pan-India basis

Reduced costs: Charges are shared by the company as well as the calling party, in turn reducing costs as compared to 1800 numbers.

Call Free (1800)

A Call Free number

Call Free numbers are unique single numbers across the country with the prefix of ‘1800’. The calling party bears no charges and it is a free service which operates on a pan-India basis.

Advantages

High Recall Value: A single unique number is easily remembered by customers and instantly establishes a high recall value in the mind of the customer.

Convenience: Customers and stakeholders from any location across the country can easily access businesses.

Cost saving: Advertising a toll free number is far more simplified than spending massive amounts of money on advertising campaigns.

In this day and age, it is all about the right interaction with the customer and Toll Free services provide the perfect roadmap to build great customer experiences. However, choosing the right Toll Free number varies as per the size of the business and the business requirement. Connectivity is the key to customer delight, and digitally-enabled Toll Free services are the ideal solution.


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