Improve productivity with Outbound Dialler (OBD) solutions

Improve productivity with Outbound Dialler (OBD) solutions


First, let’s take a detailed look at what Outbound Dialling is. The Outbound Dialler solution is a robust system that is designed to effectively manage outbound calls with the help of an Interactive Voice Response (IVR) calling system.

Assume you want to send campaigns to a specific set of customers. With the help of Outbound Dialler solutions, you can pre-record your messages to that particular set of customers with the exact information and automate the calls to this list. Each customer will listen to the pre-recorded audio promotion and then decide to activate a service with the corresponding Dual-Tone Multi-Frequency (DTMF) keys.

In this manner, you can manage your existing campaigns as well as efficiently introduce new ad campaigns that significantly add value to your business and helps you stay dynamic. Doing any of these activities manually is very expensive and time-consuming. By automating the entire dialling process, you reduce the non-productive time by 100 percent, and at the same time using predictive dialling you can increase your productivity by 300 percent.

Consider the example that you want to make an announcement to customers in different parts of the country. Use the Outbound Dialler to convert your text message to speech in regional languages and customise messages according to your need. You get to exclude all the long-drawn processes if you had to do it manually.

If you want to promote your services or send subscription reminders, you can save time, cost and resources without the need for manual work. With Outbound Dialling you will be able to work more efficiently, reach more customers at the same time and add immense value to your business.

Another great feature is that you can define the dialling policies to a specific frequency, say for example, daily, weekly or monthly and schedule the date and time of your campaigns well in advance. This way you can orchestrate optimised campaigns across multiple channels while being constructive in your approach.

Outbound Dialling needs to be a core part of your organization’s marketing strategy.


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