FAQ's for QuickFinder Navigator Application

1] What is Quick Finder Navigator?

It is a mobile application that provides automated turn-by-turn automobile directions using location based technology.

2] When and where should I use the navigation application?

The navigation application is designed to support automobile navigation.  The routes generated by the navigation application assume an automobile as the method of transportation.  The application is not intended for use for trains, buses, walking, or other methods of transportation when generating a route.

3] The QuickFinder Services are available in which cities?

This service is currently available in Delhi, Hyderabad, Chennai, Bengaluru, Mumbai, Pune, Jaipur, Kolkata and Ahmedabad.

4] What are the features of the navigation application?

• Turn-by-turn automobile navigation with voice prompts
• Directory Search:  Find businesses around a location using GPS
• Send Location or Send Points of Interest:  Send your location or a business location to friends using integrated SMS
• My Location:  See your current location on a map

5] What is the difference between the Maps application and the Navigation application?

The primary difference between the applications is that the navigation application provides automated turn-by-turn directions using GPS.  These directions include voice prompts for upcoming turns and automatically advancing to the next turn.
The map application will generate turn-by-turn directions, but will not provide voice prompts or automatically advance the directions to the next turn.
In both applications, the user has access to a database of Points of Interest that will show the user where shops, landmarks, parks, and other points are.  Each point has its address available and many of the points also have their phone numbers listed, with a link that easily allows the user to click on the number, leave the application, and call the Point of Interest.

6] On what handsets is this application available?

This application is available on Moto Razr and Blackberry 8830.

Currently only LBS enabled Moto Razr's can support QuickFinder Navigator and Maps. To verify whether his/her Moto Razr can support the applications, customer will need to follow the steps outlined below to check the software version of the device:

Go to Menu Phone status Other Information S/W Version GATW218_05.05.00R

If the software version is not 'GATW218_05.05.00R', then he/she needs to upgrade the software version of the device.

7] The QuickFinder Services are available in which cities?

This service is currently available in Delhi, Hyderabad, Chennai, Bengaluru, Mumbai, Pune, Jaipur, Kolkata and Ahmedabad.

8] On what handsets is this application available?

This application is available on Moto Razr and Blackberry 8830.

9] How do I put the application on my handset?

Go to Tata Zone on your handset and download the 'Indicom Maps' application from the 'What's New' section.

10] How can I tell if the applications are on my handset?

Look in the TATA Zones section of your device.  If the application is downloaded to the device, it should be available for you to use.

11] The application is loaded:  now what?

Select the application icon to launch it.  The application will run and will show the main menu.

12] What are the soft keys and what do they do?

There are two primary soft keys, left and right.  These keys provide actions to use in the application.

13] What does the menu item "Navigate" mean?

The application will calculate a route to a destination based upon your current location.

14] What does the menu item "Plan Route" mean?

This function allows you to select a destination as well as a starting point that may not be your current location.  The route will be displayed for you to review.

15] How do I enter a destination I want to go to?

When you select either "Navigate" or "Plan Route," you will be asked to choose your Destination. You will have the following destination entry options:

• Recent
• Favourites
• Address
• Post India Codes (PIN)

16] How do I use Recent?

If you select RECENT, you will see a list of the last 10 locations used within the application.  Using the phone controls, you can scroll up and down to select the desired location.  By selecting the location, the application begins navigating to that location from your current location.   The user also has the option of selecting Menu using the Right Soft Key.  From the menu, you can choose from several options: 

• SELECT: the application will navigate to the selected location.
• DETAILS: to see information about the location.  If the location is a POI, the POI data will be shown (address, phone number, name, etc.).
• SAVE: the location will be placed into the FAVOURITES folder. 
• SEND: the location will be sent via SMS text message.
• HOME: to return to the MAIN MENU.

17] How do I use Favourites?

From the Main Menu, the user can select FAVOURITES.  A list of saved locations will appear (your saved locations will appear in favourites).  You can click on the desired favourite and begin navigating immediately, or choose Menu using the Right Soft Key select the following options for the selected favourite:

• SELECT: the application will navigate to the selected favourite.
• DETAILS: to see information about the location.  If the location is a POI, the POI data will be shown (address, phone number, name). 
• SEND: the location will be sent via SMS text message. 
• HOME: to return to the MAIN MENU.

18] How do I enter an Address?

To use the address entry, you must know the destination's:

• State
• City
• Street Name
• Street Number
• You also can enter only the State and the City and the application will route you to the geographic center of the city.
• Once this information is entered into the application, you can save the address as a FAVOURITE and not have to re-enter the address the next time you want to go to that destination.

19] How do I enter a location I want to see a map of?

In the Navigation application, you can select CURRENT LOCATION from the Main Menu.  You will see your current location and you can also see other locations such as Recent or Favourites.

20] How can I see my route?

When the navigation application presents a route, by default the application will display a turn-by-turn view similar to the screenshot below.  In addition to the turn-by-turn view, by selecting the left soft key you can change the view to a map view, or a list view (which will provide the directions in a line by line view). 

 

21] What are Turn-by-Turn directions?

These are navigation directions that guide the user maneuver by maneuver.  The instructions are both spoken and show on the screen as a single page item.  The user also can see the directions in a list view.

22] How can I turn off the voice prompts?

From the Main Menu, select Preferences.  Go to the Audio Settings and select the option that turns off the audio.

23] What are Points of Interest?

Points of Interest (POI) are businesses, landmarks, and other places that are part of a database that you may want to know how to find.  You look for POIs using Directory from the Main Menu.

24] What do I do with POIs?

Once a specific POI is selected, the user can select the menu option using the right soft key to navigate to that POI, call the phone number for the POI, find details about the POI, or send a SMS text message to some one with the details about the POI plus information the sender may want to provide.

25] What is directory search?

Directory search enables you to search for POIs by name, address, or category based on your current location or other selected location.

26] Why do I some times have to enter a start point after I enter my intended destination?

If the application is unable to get a location using GPS on your handset, the application will enables you to go into "Manual Mode."  This feature enables you to manually enter the starting point (which can be an address, a POI, or a favourite location) so the application can route to the selected destination.  Manual Mode enables use of the application even if GPS is not available.

27] What does "GPS not available. You may continue in manual mode" mean?

Once the user has selected a destination, the GPS system will try to determine the location of the mobile device.  This message means that the mobile device could find its current location using the GPS system.  You may select "Retry" by using the Left Soft Key which will force the application to try again to determine its location.  You may also select Manual using the Right Soft Key, which will let you to enter the starting point of the route manually.  The user can use recent locations, favourite locations, or manually enter an address to set the starting location.

28] What does "Cannot Connect to Server.  Retry?" mean?

This code means the mobile device could not communicate with the wireless carrier's network.  The device needs this connection to retrieve maps, routes, and Points of Interest.  This code frequently is caused by the types of things that typically interrupt mobile services.

29] What are some of the common causes that affect the application's performance?

This is a partial list of things that can prevent the application from performing:

• Low Battery
• Wireless connectivity is impaired
• GPS hardware cannot get a fix on the device
• Wireless traffic congestion
• Bad weather can affect the GPS hardware
• Phone firmware conflicts
• Use of other applications at the same time

30] What does the "Send Feedback" option do?

This option is used for you to report any bugs, feedback or enhancements associated with the application.  The application provider receives feedback and reviews it. In case of bugs, the application provider reviews the feedback and determines if it needs to be added to future releases. In case of feature enhancements, the application provider will consider them for the product roadmap.

FAQ's for QuickFinder Maps

1] What is QuickFinder maps application?

It is a mobile application that provides maps on D band using the GPS technology on the subscriber's handset.  The application can provide maps for the user's current location or maps for a desired location.

2] When and where should I use the maps application?

The maps application is designed to support automobile use cases.  The directions generated by the maps application assume an automobile as the method of transportation.  The application is not intended for use for trains, buses, walking, or other methods of transportation when generating a route. 

3] What are the features in the maps application?

• Directory:  Find businesses around a location using GPS
• Share Location:  Send your location or business location to friends using integrated SMS
• My Location:  See your current location on a map

4] What is difference between the Maps application and the Navigation application?

The primary difference between the applications is that the navigation application provides automated turn-by-turn directions using GPS.  These directions include voice prompts for upcoming turns and automatically advancing to the next turn.  The map application will generate turn-by-turn directions but will not provide voice out turn prompts or automatically advance the directions to the next turn.
In both applications, the user has access to a database of Points of Interest that will show the user where shops, landmarks, parks, and other points are.  Each point has its address available and many of the points also have their phone numbers listed, with a link that easily allows the user to click on the number, leave the application, and call the Point of Interest.

5] On what handsets is this application available?

This application is available on Moto Razr and Blackberry 8830.
Currently only LBS enabled Motot Razr's can support QuickFinder Navigator and Maps. To verify whether his/her Moto Razr can support the applications, customer will need to follow the steps outlined below to check the software version of the device:

Go to Menu Phone status Other Information S/W Version GATW218_05.05.00R

If the software version is not 'GATW218_05.05.00R', then he/she needs to upgrade the software version of the device. The list of authorised Motorola service centers where     he/she can upgrade the phone's software version has been given separately under QuickFinder.

6] The QuickFinder Services are available in which cities?

This service is currently available in Delhi, Hyderabad, Chennai, Bengaluru, Mumbai, Pune, Jaipur, Kolkata and Ahmedabad. 

7] How do I put the application on my handset?

Go to Tata Zone on your handset and download the 'Quickfinder Maps' application from the 'What's New' section.

8] How can I tell if the application is on my handset?

Look in the TATA Zone section of your device.  If the application is downloaded to the device, it should be available for you to use.

9] The application is loaded:  now what?

Select the application icon to launch it.  The application will run and show a map with the current location.

10] What are the soft keys and what do they do?

There are two soft keys, left and right.  These keys provide for subscriber actions within the applications. 

11] How do I enter a destination I want to go to?

From the current map use the Left Soft Key (Menu) and then select NEW MAP.  You will have the following destination entry options:

• Current GPS Location: See your current location on a map and save it as a favourite.
• Recent Places: Recently used locations.
• Saved Places: Locations that you have saved because you use them frequently.
• Address: If you know the exact address of your destination, you can enter a State, City, and Street Number and Street Name. See How to Enter Address section.
• PIN Code: If you do not know the exact address of your destination, you can enter the 6 digit pin code to get a route to the general vicinity of your destination.

12] How do I use Recent Places?

If you select RECENT PLACES, you will see a list of the last 10 locations used within the application.  Using the phone controls, you can scroll up and down to select the desired location.  The user has the option of selecting "Menu" by using the Right Soft Key.  From the menu, you can choose from several options: 

• SELECT: the application will generate a map for the selected location.
• DETAILS: to see information about the location.  If the location is a POI, the POI data will be shown (address, phone number, name, etc.).
• SAVE: the location will be placed into the SAVED PLACES folder. 
• SEND: the location will be sent via SMS text message (Only applicable to MotoRazr).
• HOME: to return to the map.

13] What are SAVED PLACES?

You can select your favorite locations in the SAVED PLACES function.  These locations can be Points of Interest or addresses that you have previously entered.  Using SAVED PLACES saves you time from having to re-enter an address or search for a POI.  To save a current location, use the DETAILS key and select SAVE.

14] How do I use SAVED PLACES?

From the Map, select MENU and then select NEW MAP.  Select the option SAVED PLACES.  A list of saved locations will appear. You can click on the desired favourite and the map for that location will appear, or choose Menu using the Right Soft Key select the following options for the selected favourite:

• SELECT: the application will generate a map of the selected SAVED PLACE.
• DETAILS: to see information about the location.  If the location is a Point of Interest (POI), the POI data will be shown (address, phone number, name). 
• SEND: the location will be sent via SMS text message(Only Applicable to MotoRazr). 
• HOME: to return to the map.

15] How do I enter an Address?

To use the address entry, you must know the destination's:

• State
• City
• Street Name
• Street Number

You can enter only the State and the City and the application will route you to the geographic center of the city.

Once this information is entered into the application, you can save the address in SAVED PLACES and not have to re-enter the address the next time you want to go to that destination.

16] How do I enter a location I want to see a map of?

1. Type the first letter of the State name. You will see a list of states that start with the first letter you typed. Continue typing additional letters or select a state from the list and press OK.
2. Type the first three characters for the city name, "Mum" for example. You will see list of cities that start with the first three letters you typed. Continue typing additional letters if you want to make the list shorter, else select a city from the list and press OK.
3. Type the street number. This is the number of the building or house as appears before the Street Name in the address. The field also allows letters so you will have to press the number key several times to make the correct entry.
4. Type the first three characters for the street name, "mod" for example. You will see list of streets that start with the first three letters you typed. Continue typing additional letters if you want to make the list shorter, else select a street name from the list and press OK.

If more than one entry in the map database matches the address you entered, you will see a pick list of addresses to choose from. If a match is not found for the address, the location will be set to the city center.

17] How can I see my route?

The Route menu helps you get turn by turn directions. The application will display your current location as the starting point.

• Select Menu and then select From to change your starting point.
• Select Menu and then select Go To in order to enter the destination point.
• Select Menu and then select Reverse Route option to get reverse directions.

18] What are Points of Interest?

Points of Interest (POI) are businesses, landmarks, and other places that are part of a database that you may want to know how to find.  You look for POIs using Directory from the Main Menu.

19] What do I do with POIs?

Once a specific POI is selected, the user can select the menu option using the right soft key to navigate to that POI, call the phone number for the POI, find details about the POI, or send a SMS text message to some one with the details about the POI plus information the sender may want to provide.

20] What is directory search?

Directory search enables you to search for POIs by name, address, or category based on your current location or other selected location.

21] Why do I some times have to enter a start point after I enter my intended destination?

If the application is unable to get a location using GPS on your handset, the application will enables you to go into "Manual Mode".  This feature enables you to manually enter the starting point (which can be an address, a POI, or a favourite location) so the application can route to the selected destination.  Manual Mode enables use of the application even if GPS is not available. 

22] What does "Your Location Cannot be Found at this Time.  Please Wait and Try Again" mean?

Once the user has selected a destination, the GPS system will try to determine the location of the mobile device.  This message means that the mobile device could not find its current location using the GPS systb. 

23] What does "Cannot Connect to Server.  Retry?" mean?

This message means the mobile device could not communicate with the wireless carrier's network.  The device needs this connection to retrieve maps, routes, and Points of Interest. 

24] What are some of the common causes that affect the application's performance?

This is a partial list of things that can prevent the application from performing:

• Low Battery
• Wireless connectivity is impaired
• GPS hardware cannot get a fix on the device
• Wireless traffic congestion
• Bad weather can affect the GPS hardware
• Phone firmware conflicts
• Use of other applications at the same time