Prepaid Mobile Phone FAQs
Product and Subscription Queries
What is prepaid service?
Prepaid is a service where you make an advance payment for using voice service and other value added services like SMS, CLIP, Call waiting etc.
How is Prepaid different from Postpaid?
In Postpaid service you pay for the usage after a monthly bill is generated giving details of the usage for the last month. In Prepaid service you make an advance payment for the usage i.e. to make calls and use data services. There are no deposits to be made for STD/ISD. These features are pre-activated. Also, you need not wait for a bill to be generated to know the usage & then pay accordingly.
What do I get at the time of subscription?
Once you have completed the initial procedure for subscription, you will be given a starter pack, this contains:
- For T-SIM Handset
- A non-activated T-SIM based Phone along with a charger.
- A SIM card.
- User Guide.
- For Non-T-SIM Handsets
- A non-activated Phone.
- A starter pack with an activation card.
- User Guide.
What are the documents to be submitted and what are the important fields to be entered in CAF (Customer Application Form)?
You can submit a photocopy for one of the address & identification proofs: Ration card, Voter Id, PAN card, Passport or any Photo Id with address details issued by Govt. of India.
All fields in the form are to be filled; however, following are the important fields to be filled in the CAF (Customer Application Form): Name & Address Date of Birth Proof of identification provided at the time of registration as well as a recent passport size photograph.
From where can I buy the starter pack?
You can buy the starter pack from any outlet promoting TATA Indicom products. Please carry along with you a photocopy for one of the address & identification proofs: Ration card, Voter Id, PAN card, Passport or any Photo Id with address details issued by Govt. of India along with a recent passport size photograph.
How can I pay for a starter pack?
It depends on the payment option accepted at the outlet promoting TATA Indicom products.
How do I check for the balance in my account?
As a promotional offer currently the service is offered to you free.
To check the balance in the account, please dial 12527 from your mobile phone and you will get your balance details from the IVR.
How do I get the call details/bill?
In Prepaid service you will not get any bill giving details of call made & received.
Would there be an exchange scheme for handsets? OR Can I upgrade another handset?
Currently we do not have any handset upgrade option with the prepaid service. However, in future when we decide to have the handset upgrade option, we shall announce through relevant media channels.
Can I Change from a prepaid to a postpaid connection or Postpaid to Prepaid?
Depending on certain conditions, it is possible to change a prepaid connection to a postpaid connection. Once a subscriber changes from prepaid to postpaid, he is no longer required to purchase a prepaid card to keep his number active. He will then to issue a bill at the end of every month for his actual usage.
Can I change my mobile number?
Only at the time of subscription, you select from the range of numbers available at the outlet. There is no separate request you can submit to change the mobile number.
Activation and other services
How do I get the prepaid service activated?
- If T-SIM handsets:
Please insert the T-SIM card into your phone and the phone will be activated once the distributor confirms that your documents are in order. You can then start using the service.
- If Non T-SIM handsets:
Please scratch the activation card to reveal the 14 digit PIN number. Dial *228 from the phone and follow the instructions on the IVR. Once that is done and the distributor has checked your documents, you can then start using your service.
How do I activate STD/ISD on the handset and do I need to pay any deposit?
The STD/ISD service is already available on your phone and there is no need to for you to pay any deposit to activate the same.
How can I get roaming service activated?
The roaming service is already activated on your phone and you can roam in all the circles where TATA Indicom has coverage. You will be able to make and receive calls as long as you have sufficient balance in your account.
Handset Queries
What are the handset models provided by company?
Our approved dealers offer handsets from Nokia, Motorola and Kyocera. Click here to view our current offerings. If you wish to see an actual demo of the handset, you may visit any of our Tata Indicom Stations where they would be glad to demonstrate our services and the handsets.
What do I do if I want to change my handset, which is in working condition?
You need to buy a new handset & we will reprogram the new handset with the same number.
What happens if I lose my handset?
We request you to first contact us or visit any of our public office, to suspend your account temporarily. Later you need to submit a FIR at the Public Office and our executives will help with the required procedure. You need to subscribe for a new connection completely i.e. fill up new application form, you will be given a new handset and a new number.
Is the handset insured?
Our handsets are not insured but there is manufacturer's warranty available with every handset sold.
T-SIM Card Queries
How is T-SIM based prepaid service by TATA Indicom different from GSM SIM based prepaid service?
There is not much of a difference between them except for the technology on which the network/handsets have been designed.
Can T-SIM cards be used in GSM handsets & SIM cards are used with CDMA handsets?
You can neither use the TATA Indicom SIM card in a GSM handset nor a GSM SIM card in a CDMA handset, since they both support different technology.
Will I have a handset range to select from in case I wish to buy a T-SIM phone?
We are offering a range of models for you to choose from. You can select any of them at the time of subscription. Kindly refer to the handset options section for more details of the same.
What do I do if my T-SIM card is lost?
You need to purchase a new T-SIM card from our Public Office, please carry along with you an identity proof. You need to purchase a new starter pack, which will include a new SIM card, new number. You can retain the old handset and use the new T-SIM card.
What do I do if my T-SIM card is damaged?
You need to visit our Public Office, and carry along with you an identity proof and the damaged T-SIM card. You will have to fill up a 'Change of T-SIM' and a new T-SIM card will be provided. All your details will be retained and your services will be activated with the new T-SIM card.
Go Mobile FAQ
What are the Four Plans available in Go Mobile scheme?
- Go Easy
- Go Life
- Go Active
- Go Max
Can I get only the Go Mobile starter packs in the market?
Yes, you can get any of the starter packs of the GO Mobile offer in the market by paying the corresponding price.
What is the validity & charges applicable with Go Mobile scheme?
Please refer to the tariff section for the same.
I have taken SMS pack but when I am sending application SMS (8282, 8888 etc) am I being charged for the same?
The SMS value in the SMS pack can be used for SMS to local mobile phones only (local P2P SMS). You will be charged for all other SMS.
Do I need to maintain a minimum balance for availing of the free T2T talk time or the free SMS value?
Yes, you need to have a minimum balance of Re.1 in the core balance to avail of the free Tata to Tata talk time and the free SMS value. You also need to be in the active state to avail of this facility.
What happens in case I wish to change my handset?
For T-SIMs, the customer has to purchase another T-SIM enabled handset from the market and simply insert the new T-SIM in the new handset. For non T-SIM phones, the customer can buy a new handset (T-SIM/ non T-SIM) and use a handset change card to change his handset.
Is this connection available on postpaid?
No, this connection is currently not available on postpaid.
Can I purchase this phone on prepaid and then shift to postpaid?
No, this service is currently not available.
I bought this phone 1 week back. Can I get this offer?
No, this offer is applicable only for new Tata Indicom subscribers.
I am an existing customer. Can I get this offer?
You will need to buy a new starter pack from the market and avail of this offer. Your number however will change.
Will I be able to receive incoming calls while I am roaming?
Yes, the customer will be able to receive incoming calls while roaming as long as he has credit in his account as all roaming incomings calls will be charged as per the applicable tariff plan.
Internet on Prepaid
What are the benefits of this service?
- High speed internet access on Tata Indicom's state of the art CDMA network.
- No external modem required to avail this service.
- Service available on subscriber's existing prepaid account.
- Internet access at only Rs.2 per MB.
- No activation or subscription charges.
- No monthly rental for availing internet service. Subscribers pay only for what they use.
- Subscribers can make and receive calls on their phone while connected to the internet (only when no active data transfer takes place)
-
Subscribers can access the internet anytime, from anywhere, even while roaming at no additional cost.
On Which handsets is this service available?
| Manufacturer |
Model |
| KX |
414 |
| KX |
444 |
| LG |
5235 |
| LG |
6335 |
| Motorola |
Razor |
| Motorola |
WP |
| Nokia |
2112 |
| Nokia |
6235 |
| Nokia |
6255 |
| Nokia |
6265 |
| Nokia |
2865 |
| Nokia |
6155 |
| Nokia |
3155 |
| Nokia |
3205 |
| Nokia |
6275 |
| Nokia |
2355 |
| Pantech |
Slider |
| Samsung |
Magic |
How do I activate/set up this service?
This service is already activated on your internet ready handset. All you have to do is purchase the data cable, follow the instructions in the accompanying CD ROM driver and installation guide and you are done!
I have purchased the handset, but did not receive the data cable?
The data cable is available separately and is not available with the handset. You can purchase the data cable at any Tata Indicom True Value Shoppe. Kindly ensure that you carry your handset with you in order to select the compatible data cable.
What are the charges for this service?
There are no activation or rental charges for this service. You will only have to pay for the usage, which is Rs. 2 per MB of data transfer.
How to access Internet on Prepaid Mobile?
- You will need a data cable to connect your laptop/desktops to your internet ready mobile handsets in order to access the internet.
- Data cables need to be purchased separately and are available at all QSO/FSO outlets.
- An installation software CD would be given free of cost with the data cable.
-
Below please find the list of data cables and the applicable handset models.
| Features |
Nokia |
Kyocera |
LG |
Pantech |
Motorola |
Samsung |
| Type of Cable |
USB |
USB |
USB/Serial |
USB |
USB |
USB |
| Models Supported |
2865, 3155, 6155, 6235, 6255, 6265, 6275 |
KX-414, KX-444, Phantom, Rave, Blade |
LG AD 5235 |
PA-715 |
MotoRazr |
Wideo |
| Availability |
TTSL Website |
TTSL Website |
TTSL Website |
TTSL Website |
Supplied along
with Handset |
Supplied along with Handset |
FSO/
QSO |
FSO/
QSO |
FSO/
QSO |
FSO/
QSO |
| Cable Price |
Rs. 150/- |
Rs. 450/- |
Rs. 150/- |
Rs. 150/- |
NA |
NA |
| Dialer & Driver Installation |
GUI Based Dialer
CD |
GUI Based Dialer
CD |
GUI Based Dialer
CD |
GUI Based Dialer
CD |
GUI Based Dialer
CD |
GUI Based Dialer CD |