FAQs
What is International Roaming Service?
International Roaming service is a facility, which enables mobile users to stay connected using the same number in foreign country. International Roaming can be used in countries, which have CDMA services or GSM services or both. Currently this service is available to postpaid customers with TSIM or Non-TSIM handsets.
What are the types of International Roaming?
There is International Roaming available for CDMA to CDMA, CDMA to GSM (Inter-Standard).
How is your International Roaming service better than other operators?
You have many benefits in subscribing to our International Roaming service:
- Single T-SIM: If you are a TSIM user then the same card which is used in Home network can be used in a GSM handset while on roaming.
- You can receive & send SMS from his Tata Indicom mobile.
- You can assess your voice mail while on roaming.
- You get the benefits of same phone book and state of art security while in home network or while roaming.
- Your Tata number will be displayed to the called party, even while on roaming.
How do I get International Roaming activated?
Subscribing to International Roaming you need to visit any Public offices or True Value HUB's and fill-up the international roaming Subscription Form and pay the applicable deposit, along with the TSIM card charge Rs.249.
Currently this service is available to postpaid customers only.
Do I need to change my handset while on International roaming?
Roaming on CDMA networks you can use your Tata Indicom Mobile however you need to ensure that you have the latest PRL version 7 on your Non RUIM phone. Incase you are using GSM network; you need to have a GSM handset or dual mode World phone, in which you need to insert the one World one number SIM.
Are there any important points to be followed before going on International Roaming?
For enjoying a hassle free International Roaming, please note few points:
Download the latest version of Preferred Roaming List (PRL) software in your Tata Indicom phone Non RUIM before going on Roaming.
Ensure to carry a GSM phone to roam on GSM networks.
How can I reach Tata indicom in case of any problem while roaming outside INDIA?
Customers traveling abroad can access the Tata Indicom call centre by dialing 9225510000 in case of any problems faced in the international locations or for any queries pertaining to IR.
He / she could access this number by dialing the international access code +919225510000. Standard call charges will be applicable.
What is Prepage Announcement
Tata Indicom also lets your callers know that you are traveling abroad and hence you can avoid unimportant calls. We play following announcement to all the callers who are trying to reach you, for more information click on Prepage announcement tab.
How do I need to select the network, will it be Automatic or manual selection?
If you are on the CDMA Network using, when you land your phone will automatically latch on to the operator as soon as the phone is powered on. If you are on the GSM Network, please insert the OWON SIM card into the GSM phone and the network will be picked automatically. Incase that doesn't happen; you can select the network manually.
How to make calls from your number
Remember that Indian phone numbers need to be modified to international format and will even work when in India.
To call back Indian Landline Number
Eg to call (033) 5421 1234 from any country dial +91 33 5421 1234.
To call back home to an Indian mobile:
Eg to call 092121 01234 from any country dial +91 92121 01234.
To call a local fixed line within an overseas country:
Dialing the local number in international format will also work.
To call a local mobile number within an overseas country:
Dialing the local number in international format will also work.
To call any international fixed line phone:
Remember to remove the leading 0 from the Area Code
To call any international Mobile phone:
To call any other International Roamer roaming in same country as you are in:
Can't remember the IDD access code for the country you are in? Just enter a + at the start of the international number you're dialing and the network you're using will apply the local IDD access code for you. The + is available on most handsets by holding down the 0 key.
How to receive calls on your number
Callers from Australia simply dial your mobile number as if you are in Australia.
Callers from overseas make an international call to you, even if they're in the same country as you, by dialing:
How to send Text Message
People calling you do not dial the leading 0 of your mobile number.
Text messaging (SMS) is available in most countries where we offer International Roaming.
Remember to delete the 0 at the beginning of the mobile number.
If you are replying to a text message using the menu option on your phone, you won't have to enter the reply number, as the network automatically applies the international codes needed when it transmits the original message to your phone.
