Customer Care

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Complaints


Queries & Requests


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Complaints

Customers can send SMS “HELPLINE” to 121 (Postpaid) and 12524 (Prepaid) to get the respective Circle Customer care and Nodal officer details*



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Call Centre

Please log your compliments and queries at your local Customer Service Centre (121) from any Tata Indicom post-paid phone, (12524) from a Tata Indicom prepaid phone, (1281) for Public Telephony Booth

For any Tata Photon Plus/Whiz related query related to new purchase, kindly contact us at 1800 420 8282 (Toll Free) from any phone. Existing customers of Tata Photon Plus/Whiz can contact us at 1800 266 121 (Toll Free) from any phone for any queries.



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Call Centre

Please log your compliments and queries at your local Customer Service Centre (121) from any Tata Indicom post-paid phone, (12524) from a Tata Indicom prepaid phone, (1281) for Public Telephony Booth

For any Tata Photon Plus/Whiz related complaint, kindly contact us at 1800 266 121 (Toll Free) from any phone.



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Nodal Desk

Customers can alternatively register complaints to Nodal Officer through SMS “NODAL” to 12345 (Postpaid) and 23456 (Prepaid)#. Will receive a call back within 4 working hours (Monday to Friday 10 am to 5.30 pm)

The Nodal Officer will revert to you through your preferred mode of contact, with a resolution / response within 10 days of the registration of the complaint.

In case you have already contacted any of our respective Circle Nodal Officers and are not satisfied with the resolution, please get in touch with our Corporate Nodal Officer.



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Had a good experience and want to appreciate

Circle CB Email Address Postal address
PUN CB1 Customercare.Punjab@tatatel.co.in Simarpreet Sandhu
A-Block, 2nd Floor, DLF Building, IT Park, Kishangarh, Chandigarh-160101
HAR CB1 CustomerCare.Haryana@tatatel.co.in Simarpreet Sandhu
A-Block, 2nd Floor, DLF Building, IT Park, Kishangarh, Chandigarh-160101
HP CB1 CustomerCare.HP@tatatel.co.in Simarpreet Sandhu
A-Block, 2nd Floor, DLF Building, IT Park, Kishangarh, Chandigarh-160101
DL CB1 customercare.delhi@tatatel.co.in Simarpreet Sandhu
A-Block, 2nd Floor, DLF Building, IT Park, Kishangarh, Chandigarh-160101
UPE CB1 Customercare.UP@tatatel.co.in Simarpreet Sandhu
A-Block, 2nd Floor, DLF Building, IT Park, Kishangarh, Chandigarh-160101
UPW CB1 Customercare.UP@tatatel.co.in Simarpreet Sandhu
A-Block, 2nd Floor, DLF Building, IT Park, Kishangarh, Chandigarh-160101
MP CB1 customerservice.mpcg@tatatel.co.in Simarpreet Sandhu
A-Block, 2nd Floor, DLF Building, IT Park, Kishangarh, Chandigarh-160101
RAJ CB1 Customercare.Rajasthan@tatatel.co.in Simarpreet Sandhu
A-Block, 2nd Floor, DLF Building, IT Park, Kishangarh, Chandigarh-160101
GJ CB1 customercare.guj@tatatel.co.in Simarpreet Sandhu
A-Block, 2nd Floor, DLF Building, IT Park, Kishangarh, Chandigarh-160101
JK CB1 Customercare.JK@tatatel.co.in Simarpreet Sandhu
A-Block, 2nd Floor, DLF Building, IT Park, Kishangarh, Chandigarh-160101
AP CB2 Customercare.ap@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad
WB CB2 CustomerCare.kolkata@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad
ROWB CB2 Customercare.Westbengal@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad
BH CB2 CustomerCare.Bih@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad
JHK CB2 Customercare.Jharkhand@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad
ORI CB2 Customercare.Orissa@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad
Assam CB2 customercare.assam@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad
NE CB2 customercare.ne@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad
CHN CB3 Customercare.TN@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad
TN CB3 Customercare.TN@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad
KA CB3 CustomerCare.Karnataka@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad
KER CB3 Customercare.kl@tatatel.co.in Babuaj S
Vijay Sai Towers, Opp BJP Office, Vivek Nagar, Kukatpally , Hyderabad


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Other Toll Free Numbers

Customer Desired Service Request SMS Key word Send To
1st Word 2nd Word
3 Way Conferencing ACT/CAN 3WC 121
Daily Un-billed Usage SUB/UNSUB BILL 121
Feature Call Forward Busy ACT/CAN CFB 121
Feature Call Forward Immediate ACT/CAN CFI 121
Feature Call Forward No Reply ACT/CAN CFN 121
Feature Call Liner Identification Pin ACT/CAN CLI 121
Feature Call Waiting ACT/CAN CW 121
Do not Disturb ACT/CAN DND 121
Do not Disturb START/STOP DND 121
Bill in specific regional Language BILL ENG / GUJ / HIN /
BEN / KAN / MAL / MAR /
ORI / PUN / TAM / TEL
121
Feature - Itemised Bill (RC) ACT/CAN IBLD 121
Feature - Itemised Bill (RC) ACT/CAN IBLOCAL 121
KODIAK Group calling service ACT/CAN INSTACHAT 121
Roaming ACT/CAN NR 121
Feature - Itemised Bill (NRC) NRCLD   121
Feature - Itemised Bill (NRC) NRCLOCAL   121
Call Level Change ACT/CAN STD 121
Feature VMS ACT/CAN VM 121
On demand Billed/Unbilled usage info BILL   121
Duplicate Bill DUPBILL   121
Electronic Bill (email Bill) EBILL   121
No print bill NOPRINT   121
Unbilled Data Usage Info BILL DATA 121
Change of tariff ACT/CAN ISDUSA 121
Change of tariff ACT/CAN ISDGULF 121
Change of tariff ACT/CAN UK 121
Change of tariff ACT/CAN STDMAX 121
Change of tariff ACT/CAN SMSL 121
Change of tariff ACT/CAN TT 121
Change of tariff ACT/CAN UPGRADE 121
Change of tariff ACT/CAN LIFECLI 121
Change of tariff ACT/CAN INT99 121
Change of tariff ACT/CAN STDL 121
Change of tariff ACT/CAN STDJ 121
Change of tariff ACT/CAN SMSPACK 121
Change of tariff ACT/CAN INTRA 121
Handset Change Mobile(By the Dealer) CHANGE   121
Feature SMS Request CAN SMS 121
ACT - Activation
CAN - Cancellation
SUB - Subscription
USUB - Unsubscription